Frequently Asked Questions

Q. What is Moteng's Return Policy

A. View our Return Policy here.

Q. How can I pay for my invoices?

A. Moteng allows for many different payment options. You can apply for NET Terms by completing our credit application. We can charge a credit card once you give us authorization. We offer C.O.D for UPS shipping methods and wire transfer payments for those requesting it. Note: all new international customers must pay their first couple orders via wire transfer.

Q. What happens to back ordered items?

A. There are several options available for back ordered items. Ideally, there would never be back orders but Moteng offers so many items that it is impossible to stock them all. During ordering, you can chose to either ship the order complete or ship with back orders. When those back orders arrive, your sales representative can either automatically ship them as they arrive, hold them until all the back orders arrive, or call you before shipping anything. We are here for you.

Q. Can I will-call my orders?

A. Yes. We allow customers to pick up their orders at our warehouse in Poway. Please note that we require a minimum of 4 hours from time of order placement until pick up to process, pick, pack and invoice.

Q. Does Moteng exhibit at any shows?

A. Yes. Moteng exhibits at the SHOT Show every year as well as host our own "Dealer Show" for those customer who can't make it SHOT or didn't get their fill. In addition, we walk several others looking for new brands and meeting with our key brand representatives.

Q. How do I become a vendor of Moteng?

A. If you would like Moteng to add your brand and products to our inventory, please complete the New Vendor worksheet and fax or e-mail back to us.

Q. Where can I download your images?

A. You can download our images at ftp://productimages.moteng.com.

Q. Are there any fees or costs to drop ship my orders?

A. Moteng does not charge a standard drop ship fee for all orders. Certain fees do apply for certain orders as detailed below:

ALL Orders under $10
$4 fee

ALL Orders between $10 and $100
If order is placed electronically (on www.moteng.com or via FTP) - $1 fee.
If order is phoned, faxed, or emailed - $3 fee.

ALL Orders over $100
NO FEE

Q. How do I track my orders?

A. Get your tracking numbers electronically via FTP or by logging onto your account at www.moteng.com. Click on Recent Shipments to view details.

Q. What happens to my order if there are items out of stock?

A. If all of the products on your drop ship order are in stock, Moteng will immediately fulfill the order. Any orders that are only partially in stock will be held until 100% of the order is filled. Requests to ship partial orders must be communicated to your Sales Representative ahead of time.

Q. What paperwork is required to open an account with Moteng?

A. 1. CA customers: All CA new customers must fax/mail a copy of their resale license.
2. All other states: We must have a copy of your state business license or state resale license.
3. A signed Credit Application form

Q. How do I receive updates on new product and availability?

A. Visit www.moteng.com for a listing of New Products, Discontinued Products and Specials. For an additional fee, Moteng can also provide you with our product data file (descriptions, dealer prices, sku's, etc.) and hourly inventory status file via FTP. Contact your Sales Representative for further details.

Q. How do I place orders?

A. Occasional drop ship orders can be placed online at www.moteng.com. You can also submit batches of orders in a tab or comma delimited file electronically via FTP.

Q. How do I become a drop ship customer?

A. Anyone with a wholesale account with Moteng can drop ship.

Q. How do I register on your website?

A. After you place an opening order with Moteng, we will assign you a unique account number. You will then need to visit our Register link at www.moteng.com and submit your information. Upon receipt of your information, we will approve your account for web access within 24 hours.

Q. Who pays for shipping?

A. The drop shipper is responsible for all shipping charges and will be billed by Moteng. Or we can use your freight account number so you are billed directly.

Q. Can I choose which freight method to use?

A. Yes. Moteng offers UPS, Fed Ex, USPS, and DHL services.

Q. What about Sales Tax?

A. Moteng only sells to qualified dealers and does not charge sales tax.

Q. Can I add my own items in packages?

A. Yes. Moteng is able to add your promotional items such as your company's pens or flyers to your orders. Additional charges will apply.

Q. Do you ship internationally?

A. Yes. Moteng does ship internationally. All customs or duties incurred in shipping are the responsibility of the drop shipper.

Q. How do you handle returns?

A. All merchandise that is returned for convenience is subject to a 15% restock fee. Prior to sending any merchandise back to Moteng, you must first contact your Sales Representative to obtain an RA# (Return Authorization number).

Q. When will my order ship?

A. All orders placed before 12pm PST will ship the same day. Orders placed on Saturday or Sunday will be processed the following business day.

Q. What price do I pay for items being drop shipped?

A. You pay the current wholesale price for all items. All sale and special pricing will also apply to drop ship orders.

Q. Are there any retail pricing restrictions?

A. Yes. Please contact your sales representative for the current list of vendor MAAP (Minimum Allowed Advertised Pricing) pricing.

Q. What is a FTP site?

A. The definition of FTP (File Transfer Protocol) is a protocol that allows users to copy or exchange files between their local system and any system they can reach on the network.

Q. What paperwork is included in a drop ship order?

A. Your customer will receive a packing list with no mention of Moteng or the wholesale prices you pay. You can even customize the packing slip with your company logo at no additional cost.