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Customer Service

Moteng provides Store owners and Website operators nationwide with fast, competitive and reliable access to tens of thousands of quality, brand name Knives, Tools, Kitchen Cutlery, Public Safety Products, Camping & Outdoor, Flashlights, and Gift items.

Since our inception in 1980, Customer Service has always been our primary focus. Our customers rate our service level better than any other similar distributor. We will always put our customer's needs first

Phone: (800) 367-5900 or (858) 715-2500 and select option 3, or e-mail:
info@moteng.com

Fax: (858) 715-2525
 

SHIPPING POLICY

Shipping Deadlines
Orders will generally ship out within one business day. Expedited orders may ship out the same day as ordered depending on when the order is received.
Carriers
Moteng ships by UPS or USPS for domestic orders, and UPS, USPS or FEDEX for international orders. Unless otherwise specified, orders will be shipped by standard UPS Ground service. Please note that certain product that is classified ORMD will not be shipped by air under any circumstances.
Freight Costs
Moteng will add freight charges to the customer's invoice for all orders, unless otherwise specifically agreed to before the order is shipped.

Parcel Insurance
Moteng will insure parcels at the published carrier insurance rate and bill the customer unless otherwise instructed by the customer in writing. Should the customer choose to self insure, Moteng has no liability for lost or damaged parcels, once the parcel leaves any of our warehouses.
International Shipments
Please note:
1)   Certain products and brands distributed by Moteng are not available for export. Check with your sales representative for details.
2)   Moteng is not responsible for estimating, or paying Customs Duties, Fees, Taxes, and or Brokerage Costs. Also Moteng is not responsible for any product(s) held or seized by Customs or Government Agents: it is the importer’s responsibility to know and abide by all laws, codes, and restrictions on products order through Moteng.
 

RETURN POLICY

Moteng customers must obtain Return Authorization # before attempting to return any merchandise to Moteng. Certain Manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with us first.

Moteng will not accept any returned merchandise without a valid RA#. To obtain an RA #, call 1-800-367-5900, option 2, or email us at info@moteng.com. A customer service representative will give you an RA # that must be clearly indicated on the outside of the return parcel, as well as on any paperwork.

Return merchandise to:


Moteng North America LLC
Att: Returns RA#__________
4636 North 43rd Ave.
Phoenix, AZ 85031

Return Auth # Required
Moteng will not be obligated to accept any returns of product excluding returns of defective product or miss-shipments. RA #'s have a validity period of 30 days from the date of issue.
Restocking Fees
Non-defective merchandise returned to Moteng for any reason other than a miss-shipment of product will be subject to a restocking fee of 20%. Product must have a RA# and be received by us in original condition and packaging and within 15 days of our shipping date, or it will not be accepted for return.

Exclusions
We will not be able to to issue an RA# for discontinued or Special Ordered items, unless they are defective.


PRIVACY AND SECURITY

Moteng NA is committed to your privacy and guards your data carefully. We realize that your information may be considered sensitive in nature and understand the importance of protecting the privacy of all information provided by those who complete our questionnaire. Moteng NA may collect some personally identifiable information about you while you are visiting the Moteng website, or speaking with your sales representative. Such information would include your name, telephone number, e-mail address, or professional data. We use this information to help maintain accurate records, answer inquiries, promote efficiencies within our company and to help make our website useful to you. Moteng NA will not share this information with outside agencies and uses reasonable precautions to ensure the security of personal information that you have disclosed to us.

For questions regarding the policy above, contact:
By Phone: (800) 367-5900 or (858) 715-2500
By Fax: (858) 715-2525
By E-mail:
info@moteng.com

LEGAL

PRIVACY & PROTECTION OF PERSONAL INFORMATION
See the Privacy Statement page for disclosures relating to the collection and use of your personal information located on the Moteng website.
CUSTOMER ACCOUNT, PASSWORD, AND SECURITY
If a particular MOTENG Web Site, or any product or service offered on any MOTENG Web Site (each a "MOTENG Site/Service", and collectively "MOTENG Sites/Services") requires you to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You then will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Moteng immediately of any unauthorized use of your account or any other breach of security. Moteng will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Moteng or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.
MODIFICATION OF THESE TERMS OF USE
Moteng reserves the right to change the terms, conditions, and notices under which the MOTENG Sites/Services are offered, including but not limited to the charges associated with the use of the MOTENG Sites/Services. You are responsible for regularly reviewing these terms and conditions and additional terms posted on particular websites. Your continued use of the MOTENG Sites/Services constitutes your agreement to all such terms, conditions, and notices.
LINKS TO THIRD PARTY SITES
The MOTENG Sites/Services may contain links to third party Web sites ("Linked Sites"). The Linked Sites are not under the control of Moteng and Moteng is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Moteng is not responsible for web casting or any other form of transmission received from any Linked Site nor is Moteng responsible if the Linked Site is not working appropriately. Moteng is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Moteng of the site or any association with its operators. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites.

Any dealings with third parties (including advertisers) included within the MOTENG Sites/Services or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. Moteng shall not be responsible or liable for any part of any such dealings or promotions.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of the MOTENG Sites/Services, you will not use the MOTENG Sites/Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the MOTENG Sites/Services in any manner that could damage, disable, overburden, or impair any MOTENG Site/Service(s) (or the network(s) connected to any MOTENG Site/Service(s)) or interfere with any other party's use and enjoyment of any MOTENG Site/Service(s). You may not attempt to gain unauthorized access to any MOTENG Site/Service, other accounts, computer systems or networks connected to any MOTENG Site/Service, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the MOTENG Sites/Services.
LIABILITY DISCLAIMER
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE MOTENG SITES/SERVICES MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY MADE TO THE MOTENG SITES/SERVICES AND TO THE INFORMATION THEREIN. MOTENG AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE MOTENG SITES/SERVICES AT ANY TIME. ADVICE RECEIVED VIA THE MOTENG SITES/SERVICES SHOULD NOT BE RELIED UPON FOR ANY FINANCIAL DECISIONS

MOTENG AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, LACK OF VIRUSES OR OTHER HARMFUL COMPONENTS AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED WITHIN THE MOTENG SITES/SERVICES FOR ANY PURPOSE. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MOTENG AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE AND NON-INFRINGEMENT.

YOU SPECIFICALLY AGREE THAT MOTENG SHALL NOT BE RESPONSIBLE FOR UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED, OR ANY TRANSACTIONS ENTERED INTO THROUGH A MOTENG SITE/SERVICE. YOU SPECIFICALLY AGREE THAT MOTENG IS NOT RESPONSIBLE OR LIABLE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL CONTENT OR CONDUCT OF ANY OTHER PARTY OR ANY INFRINGEMENT OF ANOTHER'S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS. YOU SPECIFICALLY AGREE THAT MOTENG IS NOT RESPONSIBLE FOR ANY CONTENT SENT USING AND/OR INCLUDED IN A MOTENG SITE/SERVICE BY ANY THIRD PARTY.

IN NO EVENT SHALL MOTENG AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE MOTENG SITES/SERVICES, WITH THE DELAY OR INABILITY TO USE THE MOTENG SITES/SERVICES OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE MOTENG SITES/SERVICES, OR OTHERWISE ARISING OUT OF THE USE OF THE MOTENG SITES/SERVICES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF MOTENG OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE MOTENG SITES/SERVICES, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE MOTENG SITES/SERVICES.

MOTENG MAKES NO WARRANTY THAT ANY MOTENG SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.
TERMINATION/ACCESS RESTRICTION
Moteng reserves the right, in its sole discretion, to terminate your access to any or all MOTENG Sites/Services and the related services or any portion thereof at any time, without notice.

Moteng may also terminate or suspend your access to MOTENG Site/Service(s) for inactivity, which is defined as failing to log into a particular service for an extended period of time, as determined by Moteng. Upon termination of the MOTENG Site/Service, your right to use the MOTENG Site/Service immediately ceases.

Moteng shall have no obligation to maintain any content or to forward any unread or unsent messages to you or any third party.
GENERAL
The laws of the State of Arizona, U.S.A., govern this agreement. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Maricopa County, Arizona, U.S.A. in all disputes arising out of or relating to the use of the MOTENG Sites/Services. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Moteng as a result of this agreement or use of the MOTENG Sites/Services. You agree to indemnify and hold Moteng, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of or conduct on the MOTENG Sites/Services. Moteng reserves the right to disclose any personal information about you or your use of the MOTENG Sites/Services, including its contents, without your prior permission if Moteng has a good faith belief that such action is necessary to: (1) conform to legal requirements or comply with legal process; (2) protect and defend the rights or property of Moteng or its affiliated companies; (3) enforce the terms or use; or (4) act to protect the interests of its members or others. Moteng's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Moteng's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the MOTENG Sites/Services or information provided to or gathered by Moteng with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Moteng with respect to the MOTENG Sites/Services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Moteng with respect to the MOTENG Sites/Services. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
COPYRIGHT AND TRADEMARK NOTICES
All contents of the Moteng and Affiliated Web Sites are: Copyright © 1998 - 2008 Moteng North America LLC and/or its suppliers, 7220 Trade St, Suite 100, San Diego, CA 92121. U.S.A. All rights reserved.
TRADEMARKS
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.