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Shipping Deadlines
Any orders received by us before 12:00noon (Pacific Standard Time) will be
shipped the same day. Orders received after 12:00 noon will ship within
one (1) business day of receipt.
Moteng ships by UPS, USPS, FEDEX, DHL and numerous
carriers for larger orders.
Unless otherwise specified, orders will be shipped by standard UPS Ground
service. Please note that certain product that is classified HAZMAT or
ORMD will not be shipped by air under any circumstances.
Freight Costs
Moteng will add freight charges to the customer's invoice for all orders,
unless otherwise specifically agreed to before the order is shipped.
Moteng offers a "Bill to Third Party" option for UPS, FEDEX and DHL
services only. Parcels can be shipped and the shipping charges will be
billed directly to the customer's account. All address correction fees
assessed by the freight carriers will be billed to the customer's account.
Parcel Insurance
Moteng will insure parcels at the published carrier insurance rate and bill
the customer unless otherwise instructed by the customer in writing. Should the customer choose to self insure, Moteng has no liability for lost or
damaged parcels, once the parcel leaves any of our warehouses.
International
Shipments
Please note that
certain products distributed by Moteng are not available for export. Check
with your sales representative for details.
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